Please note that once your file is uploaded, it undergoes an automatic verification on the website, and Pixartprinting will also review the file before printing.
If the file is not compliant, you will receive an error notification:
- Right after the automatic check is complete, directly in the Upload Area.
Please stay on the page until you receive confirmation of your file status.
If only minor fixes are needed, you may see a “SOS File” button appear. Click it, and our team will take care of the adjustments for you.
- Via your email address, after the file review is completed before printing. In this case, we ask you to correct the error, replace the file, or proceed with printing as is.
Please note that this may update the estimated delivery date selected during purchase.
Additionally, if payment or a correct file upload is not completed within the specified timeframe, the delivery times for the entire order will be updated.
If you still have questions, please contact us. We're happy to help!