If you’ve already placed your order and are experiencing issues uploading your file on the "Upload Area" page, please ensure the following:
- You are using Google Chrome as your browser (although our website works well with most popular browsers).
- You have cleared your browser’s cache and cookies.
- The file you are uploading does not exceed 1.5GB.
- The file format is .pdf, .jpeg, or .tiff.
- Your artwork has the correct dimensions.
If the issue persists, our customer care team can assist with the upload. Please email us and send your file, and we’ll handle the upload if possible:
-
-
- Send a request to support@pixartprinting.com.
- For files up to 50 MB, attach them to the email or use this form.
- For files larger than 50 MB (up to 1.5GB), use WeTransfer.
- Include your order number and rename the file with the relevant job number or name.
- Please note that uploading the file on your behalf may adjust the estimated delivery date.
-
If you have any further questions, please contact us. We’re happy to assist!