Order Status

You can check the status of your order directly from your account in the "Your Orders" section. Below are examples and explanations of the possible statuses of your items.

• The order has not been paid yet: the status is "Open". The order is not completed. Check the job status to see if:
  • • Waiting for artwork/payment
    • Waiting for payment

Order Status “Open”	Job Status

• The order has been paid: the status is "Confirmed". Check the job status to see if:
  • • Waiting for artwork
    • Artwork validation (file check is ongoing)
    • Printing is in progress

Order Status “Confirmed”	Job Status

• The order has been shipped: the status is "Completed". In this case, all the items were shipped, and the shipping tracking is available in the job status:

Order Status “Completed”	Job Status

• Orders have been canceled:  the status is "Cancelled". In this case, all the items have been canceled:

Order Status “Canceled”	Job Status

If you still have any questions, please contact us. We're happy to help!