You can easily access your invoices right from your account. Here's how:
- Sign in to your Pixartprinting account using your email address
- Click on your name at the top right corner of the homepage
- Go to the "Your Orders" section in your personal area
- Select the order you're looking for
- If the order has been paid and the invoice is ready, you’ll see a download button on the right.
- Download the PDF invoice
Please note:
- Invoices are generated after payment is received; this may take a few days. When it's ready, we’ll email you a link to download it.
- Invoices are issued only after payment is received. Cash on Delivery (COD) is not available for U.S. shipments, and we’re unable to issue proforma invoices.
- Invoices are only issued if you selected “Yes” during checkout when asked if you'd like one.
If you chose “I do not want an invoice,” it won’t be available in your account. In that case, reach out to Customer Care if you still need a document (without tax details).
For future orders, make sure to select "YES" in the Billing section when asked "Would you like an invoice?"
- If you need to make changes to your invoice, please write us. Our finance team will check if it's possible (edits can only be made to invoices created within the last 12 months).
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If your order was edited or canceled after payment, you will see up to three separate invoice documents:
- Original invoice for the amount paid
- Updated invoice showing the new total
- A credit note adjusting the original invoice
- Please note that invoices are not included with your shipment.
- For USA orders, we issue proper invoices; not packing slips or waybills.
- If you need a payment receipt, reach out to our Customer Service team.
- You can also find more about what's included on the invoice here.
If you still have questions, please contact us. We're happy to help!