How can I send a complaint?

In case you met an issue and you want to raise a complaint, please follow the steps below:

  • Go to “Need help” page and fill in the form
  • Select “Complaints

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  • Fill the remaining fields: kindly mention the order/item number and describe the issue you have identified
  • Upload pictures to illustrate the quality issue

Your request will be processed as soon as possible and if you still have any doubts, don't worry and contact us: we'll be happy to help you!

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