Order Status

You can check the status of your order directly from your personal area in the " Your Orders" section. Below you can find examples and explanations of the possible status of the item.

  • The order has not been paid yet: the status is "Open".  The order is not completed: find out on the job status if:
      • Waiting for artwork/payment
      • Waiting for payment
  Order Status “Open   Job Status
order_open.jpg lav_wait_artwork_pay.jpg
lav_wating_payment.jpg
  • The order has been paid: the status is "Confirmed". Find out on the job status if:
      • Waiting for artwork
      • Artwork validation (file check is ongoing)
      • Printing is in progress.
  Order Status Confirmed   Job Status
order_confirmed.jpg

lav_waiting_artwork.jpg
lav_artwor_validation.jpg
lav_printing_in_progr.jpg

  • The order has been shipped: the status is "Completed". In this case all the items were shipped, and the shipping tracking is available on the job status.

  Order Status “Completed

  Job Status

order_completed.jpg lav_shipped.jpg
  • Orders have been canceled:  the status is "Cancelled". In this case all the items have been cancelled.

Order Status “Cancelled

 Job Status

order_cancelled.jpg Cattura_cancell.JPG

If you still have any doubts, please contact us. We'll be happy to help !

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