File support

If you get a message for wrong dimensions and you need help to correct it, you can ask our help!

1. Click on the free "Sos file" button and we'll take in charge your request:

  • Your file will be checked and corrected once the order is completed with payment and all files' upload
  • In the meanwhile if you were able to correct your file please replace it through the upload area or contact us if the time to replace is over
  • If the correction won't be possible we will let you know via email

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2. Add the professional check service to your order directly from the product page and we will:

  • Check the resolution is not below 70 dpi
  • Check there are no white overprints and correct them
  • Check the distance of the graphic design from the safe area
  • Check the graphic design is within the safe area
  • Check the orientation of the back and front
  • Check PDF files for magazines and catalogues: spine dimension and cover file
  • Check the graphic layout is correct if folds are required

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If you still have any doubts, please fill in the form or contact us by phone or chat. We'll be happy to help you!

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