If you need to cancel an order which has been already paid or a single item, please send us a request to support@pixartprining.com: we'll check if the production process hasn't started yet and we'll do the necessary.
Refund processing time:
- If the cancellation is approved, refunds are processed automatically; the time it takes to see the credit on your card or account may vary depending on the credit institution (it can be immediate or take a few days). For bank transfers, the refund process takes longer
Refund method:
- Your refund will be automatically processed following the original payment method used, except for cash on delivery method (only available on pixartprinting.it for deliveries in Italy): in this case the refund will be made via bank transfer
- If you paid via bank transfer or cash on delivery, please provide us with your bank details (last and first name of the account holder, IBAN, BIC code/SWIFT)
Tracking refunds:
- Please note that the refund status tracking isn't available on the Pixartprinting account
- Once the refund is processed, a credit note will be available under the invoice tab (in "Your orders" section)
Products quality & satisfaction:
In case you aren't satisfied with the quality of a product, please contact us as soon as possible to let our customer service remediate immediately!