What if my file is wrong?

When you upload your file, the system will launch an immediate check for page number and size, so please wait and don't change page until a notification message is shown.


If your file encounters an issue, you will get a message highlighting the wrong details. Then you can:

  • Correct your file and upload it again through the "REPLACE YOUR FILE" button (see also "How to use a template")
  • Ask our help using the "SOS FILE" button: for more details please check this article

 

If you still have any doubts, please fill in the form or contact us by phone or chat. We'll be happy to help you!

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