How to check if my file has been sent to printing

Once your file has been uploaded, you can check its progress in production accessing your personal area:

  • Enter "Your Orders" section
  • Select the order you need to check
  • Check the order details and find in the bottom the progress of each job

Please remember that:

  • The file uploaded get checked automatically on the website : do not leave the page before check termination and upload confirmation.
  • You have 30 minutes to replace it: then it will no longer be possibile (not valid for graphics created through Designer tool)
  • If you request the PRO File Check & Fix service, our graphic team will take care of it.
  • If you clicked "SOS file" after the upload, an automated tool tries to fixe it and you will be contacted just in case of issues
  • In case the file is not compliant, you may receive a notification email.
  • Printing will start only once the order is completed with both payment and all correct files uploaded

If you still have any doubts, please contact us. We'll be happy to help!

 

Was this article helpful?
2 out of 4 found this helpful