How can I submit a complaint?

We strive to provide high-quality printed products and services within the estimated delivery timeframe you select.

Having trouble with your order? Not satisfied with the service you received? You can submit a complaint by following these steps:

  • Visit the "Need help" page and click the "Fill out the form" button at the bottom right of the page
  • Select "Existing order"

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  • Fill in the remaining fields: provide your order/item number and a detailed description of the issue you encountered
  • Upload photos to highlight the quality issue (this helps us investigate and improve)
  • Your request will be reviewed and processed promptly.

If you still have questions, please contact us. We're happy to help!

 

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