Order Status

You can check your order status anytime by going to the "Your Orders" section in your account. Below are the different order statuses you might see, along with what they mean.

  • The order has not been paid yet: the status is "Open". The order hasn’t been completed yet. Check the job status to see if:
    • We're waiting for your artwork and/or payment
    • We're waiting for your payment
        Order Status “Open   Job Status
      order_open.jpg lav_wait_artwork_pay.jpg
      lav_wating_payment.jpg
  • The order has been paid: the status is "Confirmed".Check the job status to see if:
    • We're waiting for your Artwork
    • Artwork validation (file check is being checked)
    • Printing is in progress
        Order Status Confirmed   Job Status
      order_confirmed.jpg

      lav_waiting_artwork.jpg
      lav_artwor_validation.jpg
      lav_printing_in_progr.jpg

  • The order has been shipped: the status is "Completed". In this case, all items in your order have been shipped. You can find your tracking information in the job status section

      Order Status “Completed

      Job Status

    order_completed.jpg lav_shipped.jpg
  • Orders have been cancelled: the status is "Cancelled". In this case, all the items in your order have been canceled

    Order Status “Canceled

     Job Status

    order_cancelled.jpg Cattura_cancell.JPG

If you still have questions, please contact us. We're happy to help!

 

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