Order Status

You can check your order status anytime by going to the "Orders" section in your account. Below are the different order statuses you might see, along with what they mean.

• The order has not been paid yet: the status is "Open". The order hasn’t been completed yet. Check the job status to see if:

  • We're waiting for your artwork and/or payment

  • We're waiting for your payment

    Order Status “Open”	Job Status

• The order has been paid: the status is "Confirmed".Check the job status to see if:

  • We're waiting for your Artwork

  • Waiting for platform (the file has been uploaded and is in the initial phase, during which it can still be deleted)

  • Artwork validation (file check is being checked)

  • Printing is in progress

    Order Status “Confirmed”	Job Status

• The order has been shipped: the status is "Completed". In this case, all items in your order have been shipped. You can find your tracking information in the job status section. The job status is also set to “delivered” when the courier notifies us of the successful delivery:

  Order Status “Completed”	Job Status

• Orders have been cancelled: the status is "Cancelled". In this case, all the items in your order have been canceled

  Order Status “Canceled”	Job Status