In some cases, it is possible to modify the billing details if you notice an error. Please remember to comply with these instructions before requesting any modification:
The invoice modification request must be sent from the same email address used to register your account, always in written form
The new billing address to which you want the invoice to be addressed must have already been entered and saved in the "Addresses - Billing Addresses" section of your personal area
The invoice can only be modified if it was issued within the last 12 months
The invoice will not be reissued if only the registered office address (street, locality, postal code) has changed, as these details are not fiscally relevant
The billing country can never be different from the country to which the goods are shipped. Therefore, invoice modification requests will not be processed if the shipping country is different from the new billing country you're asking to issue the invoice
If your request meets all these conditions, please save your new billing address in your personal area, if not done yet, and then write to us, paying attention to include all this data in your request email:
Order or invoice number to be modified
New billing address written exactly as you registered it in your personal area
We will check the data you have provided and the feasibility of the modification and get back to you accordingly. In some cases, it may still not be possible to edit the invoice already issued.
If a new invoice is created:
You will receive a credit note related to the previous invoice issued
You will receive a new invoice, following the timing of the interchange system