You can easily withdraw from your purchase on our website, provided the legal conditions for the right of withdrawal are met.
When can you exercise the right of withdrawal?
You can withdraw from your order if:
- You are a consumer (individual)
- You have purchased a non-customised product
Customised products (for example, items printed with your own design) cannot be returned, as they are excluded from the right of withdrawal by law. If the product is not customised, you can exercise your right of withdrawal within the timeframe set by the applicable regulations.
For more details, please refer to article 8 of our Terms and Conditions of Sale.
How to request an online withdrawal
If the purchased product is eligible for withdrawal (i.e. not customised):
- Access this link
- Fill in the online form that opens automatically with the required details and tick the "Confirm withdrawal" checkbox
- Click “Submit” to confirm
- You will receive an automatic confirmation of your request
-
Then wait for an email from our Customer Service team with:
- Packing instructions
- Return shipping details
- Refund information
Please note:
- You have 14 days from the date of delivery to exercise your right of withdrawal (the courier tracking information will be used as proof of delivery)
- Return shipping costs are at your expense