If you already placed the order and are facing any upload issue on the "Upload area" page, please make sure that:
You are preferably using Google Chrome as a browser (even though our website works fine with most of the market browsers)
You cleared the “cache and cookies”
The file uploaded on the website does not exceed 1.5 GB
File format is .pdf: .jpeg, .jpg and .png files are also accepted, but .pdf is always recommended
The artwork meets all the requirements (you can check this using the template and following the instructions provided)
You have checked the page for any error messages and corrected your file accordingly
Important: if you need any further help, you can contact our customer care to help you upload your file. Please bear in mind that if any blocking issues are detected, even customer care will not be able to submit the file on your behalf.
For files (up to 50 MB) attached to the email/the form
For files over 50 MB up to 1.5 GB via WeTransfer. Kindly mention the order number and rename the file with the relevant job number/name
Please note that uploading the file from our end would change the estimated delivery date
If you still have any doubts, please contact us. We'll be happy to help!