Your invoices are always at your fingertips! Download them from your personal area by following these simple steps.
How to download my invoice?
- Log in to your Pixartprinting account using your registered email address
- Click your name at the top right of the homepage and go to “Orders”
- Select the order and download the invoice in PDF from the button on the right
When will my invoice be available?
- The invoice is only available after payment
- It may take a few days after payment for the document to be ready. You will also receive an email notification with a link to download it
- For cash on delivery payments in Italy, the invoice is issued upon shipment
- Pro forma invoices cannot be issued
Why is my invoice not available?
- The invoice is only available if requested at the time of order. If you selected NO for invoice issuance, it will not appear in your personal area. In this case, you can contact our customer service to receive a receipt without VAT or Tax ID
- For future orders, remember to always select YES when asked “Would you like an invoice?”
Can I modify an already issued invoice?
You can request modifications only for invoices issued within the last 12 months. Contact us and we will check feasibility with our accounting department.
Other important information
- No paper invoice will be included in your order
- We do not issue waybills for shipments within the EU; the invoice serves as the official shipping document
- For payment receipts, contact customer service
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If an order is modified after payment (cancellation/edit), you will receive 3 fiscal documents:
- Sales invoice with the initially paid amount
- Sales invoice with the updated amount (higher or lower depending on the change)
- Credit note for the first invoice
If you still have any doubts, please contact us. We'll be happy to help!