Once your file has been uploaded, you can check its progress in production accessing your personal area:
- Enter "Your Orders" section
- Select the order you need to check
- Check the order details and find in the bottom the progress of each job
Please remember that:
- The file uploaded get checked automatically on the website : do not leave the page before check termination and upload confirmation.
- You have 30 minutes to replace it: then it will no longer be possibile (not valid for graphics created through Designer tool)
- If you request the PRO File Check & Fix service, our graphic team will take care of it.
- If you clicked "SOS file" after the upload, an automated tool tries to fixe it and you will be contacted just in case of issues
- In case the file is not compliant, you may receive a notification email.
- Printing will start only once the order is completed with both payment and all correct files uploaded
If you still have any doubts, please contact us: we'll be happy to help you!