How to check if my file has been sent to printing

Once your file has been uploaded, you can check its progress in production accessing your personal area:

  • Enter "Your Orders" section
  • Select the order you need to check
  • Check the order details and find in the bottom the progress of each job

Please remember that:

  • The file uploaded get checked automatically on the website : do not leave the page before check termination and upload confirmation.
  • You have 30 minutes to replace it: then it will no longer be possibile (not valid for graphics created through Designer tool)
  • If you request the PRO File Check & Fix service, our graphic team will take care of it.
  • If you clicked "SOS file" after the upload, an automated tool tries to fixe it and you will be contacted just in case of issues
  • In case the file is not compliant, you may receive a notification email.
  • Printing will start only once the order is completed with both payment and all correct files uploaded

If you still have any doubts, please contact us: we'll be happy to help you!

 

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