When and where to upload the file for your order depends on how you choose to create your design.
If you already have a print-ready file
Upload the file after completing your order and obtaining your order number (which you will also receive by email in the order confirmation).
To upload your files, follow these steps:
- Go to the "Upload area" available on the top bar next to your name, or by selecting the corresponding order in "Your orders" section
- Select the concerned order to be completed with the file upload
- Upload your file (Dropbox, when available, or desktop) or directly create your design through Designer, if available
- Remember to click on the "Upload" or "Proceed" button to complete the upload
- Make sure you upload a file for each job of the order; otherwise, the order will not proceed to production
- Complete the payment in case the order hasn't been paid yet
If you create your design with Designer
You can use Designer, our free design tool, to create your artwork directly online. In this case, you have two options:
- During the purchase, by clicking on “Create your file” before adding the product to the cart (once the order is completed, we will send your creation to print)
- After creating the order and obtaining an order number, by accessing the “Upload area” and selecting the “Create your file” option
Don't forget:
- You'll have 15 days to complete your order with payment. After that, your order will be cancelled automatically
- You can upload the file even before completing the payment, but the order will enter production only after the payment has been completed
If you still have any doubts, please contact us. We'll be happy to help!