File upload process: what to bear in mind

Please find below important information that you need to consider during the file upload:
 
  • Upload your file at the end of the purchase process (before or after the payment method choice) through the dedicated Upload Area

  • Select your file from your personal device or use Dropbox  (when available)

  • Maximum size admitted is 1,5 GB per file: depending on the file size, it may take a few seconds or several minutes – please don’t leave the page

  • Depending on the product, we offer you the possibility to review and adjust your project directly online through our file preview service 

  • During the upload a quick automatic check will be offered

  • Always remember to click "Upload" or "Proceed" to complete the upload

  • The file upload could also be made at a later stage through the upload area respecting the following timelines not to delay the shipment:

    • by 10.30 am CET/CEST on the day the order was created if you have chosen the fastest delivery

    • by 7.30 pm CET/CEST for other delivery options.

  • Please note that you have 15 days to complete your order with payment, otherwise the order will be cancelled automatically.

  • Find here details about the file format to be accepted and the number of pages to upload

For specific information about each product file please download instruction and template available in the product page.

If you still have any doubts, please contact us. We'll be happy to help!

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