What if my file is not matching during the upload?

When you upload your file, the system starts an immediate, automatic check: please wait and do not close the page until the loading is complete.

If the file preview service is available for the product you purchased, the check will start once you click the "Proceed" button. Please make sure to read carefully all the messages that will appear on screen. If your file has any issues, this is the stage where we'll ask you to fix it or upload a new one.

When the file preview service isn't available, we'll check your file immediately. After clicking "Send", please wait for the second progress bar to finish loading to see the result. If your file cannot be printed as it is, a message will appear explaining the reason. You have a few different options:

• If the 'SOS File' button appears (only available if minor changes are needed), click it and we will take care of it for free.

• If the 'SOS File' button does not appear, you will have to correct the file and upload it again following the instructions provided

• Please note that:

  • The templates available on each product page can help you to create a correct file

  • You can also use Designer to correctly resize your file or to create a perfect print file from scratch

  • If you have no way to correct the file yourself our graphics team can easily help you, find out how

To replace your file after an error message use the "Replace file" button available in the upload area. The new design uploaded will be checked again by the system.

If you still have any doubts, please contact us. We'll be happy to help!