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Delayed order

If your order arrived later than expected, please don’t hesitate to contact us. We always strive to meet your estimated delivery date, and we’ll look into what happened and get back to you as soon as possible.

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Articles in this section

  • Can I change the delivery address after placing an order?
  • Delivery time and Shipping costs
  • Shipping destinations: Can I ship internationally?
  • Can I have more than one delivery address per order?
  • Can I have my order delivered to a trade fair?
  • Can I request a specific carrier for my shipment?
  • Can shipping and billing address be different?
  • Delayed order
  • How many packages will my order be shipped in?
  • Is the delivery date guaranteed?
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Service notice

This Help Center applies to U.S. shipments only, including product specifications, dimensions, and currency details. Some information may not be available yet, and our Customer Service team remains available Monday–Friday, 9:00 AM–6:00 PM (ET). For European orders, please visit:

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