Unfortunately, once your order is confirmed, you cannot modify the delivery address on your own.
-
When can you ask for a delivery address change?
- For paid/unpaid order
- Only possible for address within the same country
- Only possible before shipment phase to avoid update of the arrival date
-
How to proceed to change the delivery address?
- Please write to our customer service with the new detailed shipping address to apply the modification required.
- For an order already shipped, please note that we'll have to check the address update possibility with the carrier. Please be aware that any shipping address update applied after shipment may cause a delay.
- To create a new shipping address for future order, please follow this article.
If you still have any doubts, please contact us. We'll be happy to help !