If your payment could not be completed, please check the following steps to try resolving the issue:
Credit card payments
- Make sure all card details have been entered correctly (card number, expiry date, cardholder name, and CVV code)
- Verify that your card is still valid and has not expired
- Ensure that online and international transactions are enabled on your card
- Check that you have sufficient available funds and that you have not exceeded your card spending limit
- Confirm that pop-ups are enabled and that your bank supports and has activated 3D Secure authentication: if you did not receive the authentication code or approval request from your bank, contact your bank directly
- Please note that American Express cards are accepted only through the PayPal payment option
PayPal payments
- Verify that your PayPal account is active and properly verified
- Check that your preferred payment method in PayPal (card or bank account) is valid and has sufficient funds
- Make sure there are no restrictions or limitations on your PayPal account
- If PayPal displays a specific error message, follow the instructions provided by PayPal or contact their support team
If the payment still cannot be completed
- Clear your browser cache and cookies
- Try using a different browser or device
- Ensure your internet connection is stable
- Wait a few minutes before attempting the payment again, as temporary authorisation issues may occur
If you have already tried all the steps above, yoy can contact our customer service for further assistance.