We do our best to provide high-quality printed products and deliver every order by the estimated delivery date you selected. If you notice an issue after receiving your order, providing complete information from the start will help us investigate your case more efficiently.
Information to include
- Order and job number
- Quantity affected
-
A clear description of the issue, including:
- what the problem is
- which parts of the product are affected
- any additional information that may help our investigation
- Clear photos or videos showing the issue. If multiple copies are affected, please include images showing the extent of the problem
- A photo of the package as received, including any visible damage
- A photo of the shipping label
How to contact us
- Online contact form
- Email: support@pixartprinting.com
- Phone (our team may ask you to send additional photos by email to complete the investigation)
- Live chat
What happens next?
Every complaint is reviewed individually.
Providing all the required information in your first message allows us to begin our investigation without unnecessary delays.
Depending on the issue, we may need to involve departments such as Production, Quality Control, Graphics, or Logistics. As a result, resolving your case may take several business days. We appreciate your patience while we carry out the necessary checks to provide the most appropriate solution.