Order Status

You can check the status of your order directly from your personal area in the "Your orders" section. Below you can find examples and explanations of the possible status of the item.

  • The order has not been paid yet: the status is "Open". The order is not completed: find out on the job status if:
      • Waiting for artwork/payment
      • Waiting for payment
  Order Status “Open   Job Status
order_open.jpg lav_wait_artwork_pay.jpg
lav_wating_payment.jpg
  • The order has been paid: the status is "Confirmed". Find out on the job status if:
      • Waiting for artwork
      • Artwork validation (file check is ongoing)
      • Printing is in progress
  Order Status Confirmed   Job Status
order_confirmed.jpg

lav_waiting_artwork.jpg
lav_artwor_validation.jpg
lav_printing_in_progr.jpg

  • The order has been shipped: the status is "Completed". In this case all the items were shipped, and the shipping tracking is available on the job status:

  Order Status “Completed

  Job Status

order_completed.jpg lav_shipped.jpg
  • Orders have been canceled:  the status is "Cancelled". In this case all the items have been cancelled:

Order Status “Canceled

 Job Status

order_cancelled.jpg Cattura_cancell.JPG

If you still have any doubts, please  contact us. We'll be happy to help!

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