You can check the status of your order directly from your personal area in the "Orders" section. Below you can find examples and explanations of the possible status of the item.
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The order has not been paid yet: the status is "Open". The order is not completed: find out on the job status if:
Waiting for artwork/payment
Waiting for payment
| Order Status “Open” | Job Status |
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The order has been paid: the status is "Confirmed". Find out on the job status if:
Waiting for artwork
Waiting for platform (the file has been uploaded and is in the initial phase, during which it can still be deleted)
Artwork validation (file check is ongoing)
Printing is in progress
| Order Status “Confirmed” | Job Status |
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The order has been shipped: the status is "Completed". In this case all the items were shipped, and the shipping tracking is available on the job status. The job status is also set to “delivered” when the courier notifies us of the successful delivery:
| Order Status “Completed” | Job Status |
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Orders have been canceled: the status is "Cancelled". In this case all the items have been cancelled:
| Order Status “Canceled” | Job Status |
If you still have any doubts, please contact us. We'll be happy to help!