How to cancel an order

If your order hasn't already been paid you'll be able to cancel it on your own:

  • Log in with your credentials
  • Click on your name on top right of the home page
  • Enter the personal area "Orders" section
  • Select the specific order you need to cancel
  • Click on the "cancel order" button on the right side of the billing address

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If instead it has been paid or you need to cancel just one item, please send us a request: we'll check if the production process hasn't been already started and we'll do the necessary.

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