After successfully uploading your file via the Upload area, you will see a thumbnail of the first page of your graphic project:
This small image helps you identify the uploaded file
The thumbnail is an image extracted from your file, allowing you to identify and confirm that you have uploaded the correct file
You may notice some differences between your file and the preview. Please keep the following in mind:
For multi-page files, only the first page will be displayed
The image is in RGB format, so if your file was correctly created in CMYK, the colors displayed may differ
If you used spot colors and followed our instructions to activate overprinting, it is normal for the color preview to change. For instance, the blue spot color ( 100 % cyan) used to designate a selective white printing area might blend with underlying colors in the preview. This will differ from the actual printed result, which will correspond to your accurately prepared file
If the image of the file you uploaded is rotated, check the layout selected in your quote. It is required to follow the same layout as requested (vertical layout = vertical file). If the quote is incorrect, contact our customer service to correct it. Otherwise, rotate your file and re-upload it. /!\ For products with front and back printing, it is mandatory to follow the quote layout to avoid upside-down printing results! /!\
If you notice other differences, we recommend reviewing your file and re-uploading it after making the necessary corrections
In some instances, the thumbnail may not generate (this can be due to connection issues). You can try re-uploading the file. If it still doesn't show up, don't worry. As long as the website says your upload was successful, we've got your file
You'll find the same thumbnail of your file in the "Orders" section of your personal area, so you can easily recognize the uploaded file even after some time
If the product you purchased includes the file preview service, you will be able to review and adjust your project directly online. Once the artwork is confirmed for printing, you will find the preview image of the first page of your file only in the "Orders" section of your account
If you still have questions, please contact us. We're happy to help!