File upload process: what to bear in mind

Here’s what you need to know when uploading your files:

  • Upload your file at the end of the checkout process (either before or after choosing your payment method) via the dedicated Upload Area

  • Select your file from your device or upload via Dropbox (when available)

  • Maximum file size is 1.5 GB per file: depending on the file size, it might take a few seconds or a few minutes – please don’t leave the page

  • Depending on the product, we offer you the possibility to review and adjust your project directly online through our file preview service

  • An automatic quick check will be performed during upload

  • Always remember to click "Upload" or "Proceed" to complete the upload

  • You can also upload your files later via the Upload Area, but to avoid delays make sure to upload them by 7:00 PM ET on the day the order was placed

  • Please note: You have 15 days to complete your order with payment. After that, it will be automatically canceled.

  • Click here for detailed info on accepted file formats and page limits.

For product-specific file instructions, please download the instruction and template from the product page.

If you still have questions, please contact us. We're happy to help!

Was this article helpful?
24 out of 54 found this helpful