Once your file has been uploaded, you can check its progress in production by logging into your account:
Go to the "Orders" section
Select the order you want to check
Review the order details and find the progress of each job at the bottom of the page
Please note:
Your file is automatically checked on the website. Don’t leave the page until the check is finished successfully, or you have confirmed your file for products with file preview service
If the order has already been paid, you have 30 minutes after each upload to delete the file using the dedicated button in the Upload area. Once deleted, you can upload a new file at any time, and a new 30-minute window will begin
If you selected the "PRO File Check & Fix" service, our graphic team will take care of it for you
If you clicked "SOS File" after uploading, our automated tool will attempt to fix it, If something can’t be resolved, you’ll be contacted directly
If the file is not compliant, you may receive a notification e-mail
Printing won’t start until the order is paid for and all files are correctly uploaded
If you still have questions, please contact us. We're happy to help!